![]() ![]() Delete the files in the folder (You might not be able to delete all the files, ignore them). It would bring up the temporary files folder. Type %temp% in the run box and click Ok or hit the Enter button. Once the PC is on the desktop, press Win + R, it would bring a Run dialog box, You will get a popup, click on the drivers tab and delete all the HP printer drivers listed there, if any.ĭelete all the instances of your printer listed in devices and printers. Go to devices and printers, select any printer listed there and you will get some options on the top. (Right click on the Windows button to access device manager) Uninstall the printer from "programs and features" which can be accessed by doing a right-click on the Windows button (Please have the printer Off and disconnected during uninstallation.)Ĭheck in device manager, if the printer is listed there, please delete it. Have you tried to scan using the Printer Assistant (icon of the printer on your desktop.)Īs print and scan doctor is unable to resolve the issue, request you follow the procedure mentioned below to uninstall the printer software and settings and reinstall it back. If you are using a dual band router, please give different names to 2.4Ghz and 5 Ghz networks and connect the printer to the 2.4Ghz network. Note: HP Printers do not work or connect to 5Ghz networks. Not to worry, I will be glad to assist you. Kudos to you for trying to troubleshoot the issue on your own. ![]() I understand that you are unable to scan from your printer using your computer running on Window 10, is that right? Welcome to HP Forums and Thanks for the post. ![]()
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